Illustrative draft · Checkout clarity
Make the total clear before payment.
- Why look now?
- Completion declined in the sample funnel [1]. Customer feedback raises a question about price visibility [2]. Causation is still unproven.
- Proposed next step
- Review a flow that shows the plan and full total before card entry. Test whether customers can identify the total.
- Questions for the team
- Which payment states need to be covered? What other changes might explain the decline? How will we evaluate the proposal?
