Make the total clear
before payment.
The problem
Checkout completion fell from 64% to 52% [1]. One customer describes reaching payment before seeing the full price [2]. We do not yet know how much price visibility contributed to the decline.
Proposed change
Show the selected plan and full total before the card step. Review the proposed flow with customers before committing to implementation.
Inspect supporting evidence
[1] PostHog: 320 of 500 checkout sessions completed in the previous week; 260 of 500 in the current week. Same funnel definition.
[2] Intercom: “I got to the payment step before I could see the full price.” An illustrative customer conversation.