Illustrative proposal · For team review
Help new accounts find their first step.
- Why now?
- First-project activation declined in the sample comparison [1]. Customer feedback raises a question about the clarity of the next step [2].
- Proposed next action
- Review the journey with new customers. Test whether a clearer first-project prompt helps them understand what to do.
- Keep the scope explicit
- Agree who will investigate, how much capacity to spend, and what the team needs to learn before choosing an implementation.
- Revisit the decision
- Review what customers understood and what remains unclear. Use fresh evidence to decide whether to change the flow or investigate another explanation.
